FAQs
How does it work?
Family Nanny Placement: For more information on how this works, click here.
What's your pricing?
Our rates are straightforward and competitive.
- On-call nannying: $35 per hour with a 3-hour minimum.
- Event nannying: $35 per hour with a 4-hour minimum.
- Routine cleaning: $40 per hour with a 4-hour minimum.
All prices are subject to applicable taxes.
Can I reschedule or cancel my booking?
Rescheduling or Adding Hours: Contact us directly to reschedule or request additional hours. We’ll do our best to accommodate changes, though a late change fee may apply. If you need extra time, we’ll walk you through the simple payment process.
Cancellations: Please contact us as soon as possible if you need to cancel so we can inform your nanny or cleaner. We don’t offer cash refunds, but you can use your payment toward a future booking depending on how much notice you give:
- 72+ hours before start time: You can use 100% of what you paid for your next booking (within 12 months).
- 48-72 hours before start time: You can use 50% of what you paid for your next booking (within 12 months).
- Less than 48 hours or no notice: Your payment cannot be used for future bookings.
How do I book a nanny or cleaner?
Who are your nannies?
Our nannies are carefully vetted, experienced caregivers who are passionate about supporting families. Find out more about our team to learn about their qualifications and what makes them special.
How do nannies and cleaners get paid?
We believe in fair compensation for our team. Staff members receive the majority of booking fees, while a small portion covers our operational costs like vetting, scheduling, payment processing, and platform maintenance. All payments are handled directly by us, so there’s no exchange of money in person. This keeps things simple and professional for everyone!
What's the child limit per nanny?
Each nanny can care for up to 2 children. If you have more than 2 children who need care, we may need to arrange an additional nanny or apply an extra charge depending on factors like the children’s ages. Contact us to discuss your specific situation and we’ll find the best solution for your family.
What happens if I'm late home?
Your nanny has a duty of care and will never leave your children unattended. We understand that unexpected delays, like traffic, can sometimes cause you to arrive home later than planned.
If you’re late, your booking will automatically extend into the next hour, and an additional hour will be charged. Please note that any bookings that extend into the 9th hour or beyond, will be charged at a premium overtime rate.
Is my booking guaranteed?
We’ll confirm all bookings, usually within 24 hours or less. Why? After you complete your online payment, our team double checks we have the coverage for your chosen date and time. Once the nanny or cleaner is locked in, we’ll confirm the appointment.
In the rare situation that we’re unable to accommodate your appointment, we’ll contact you ASAP. If it’s not suitable to arrange another time or date, you’ll get a full refund.
Is there a minimum number of hours I need to book?
Yes, our on-call bookings require a minimum of:
- 3 hours for regular nannying;
- and 4 hours for cleaning and event nannying.
Is there a maximum for nannying? There’s no maximum – you can book slots of up to 8 hours online. If you need longer, contact us directly to arrange extended care. Please note that an overtime rate applies after 8 hours and we may need to coordinate a nanny handover.
Do prices include taxes?
Our listed fees include everything! No hidden charges or extras will be applied at checkout.
What locations do you operate in?
We operate across the Lower Mainland. Our team can be dispatched to the following cities, and surrounding residential areas:
- Vancouver
- Richmond
- Burnaby
- Surrey
- Coquitlam
- Port Coquitlam
- New Westminster
- Langley
- Abbotsford
If your area isn’t listed, please get in touch to discuss your needs. as