Privacy Policy

How We Use Your Data

Effective date: 2025-02-07

1. Introduction

Welcome to Nanny P (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.nannyp.ca (the “Site”) and use our services related to childcare and domestic care.

2. Information We Collect

We collect the following types of personal information from users of our Site:

  • Contact Information: Name, email address, phone number, and billing address
  • Payment Information: Processed securely through Stripe; we do not store payment details ourselves.
  • Booking Details: Including dates, times, requested services and answers to application questions.
  • Cookies and Tracking Data: Information collected through cookies and similar tracking technologies, such as IP address, browser type, device information, and browsing behavior on our Site.

3. How We Use Your Information

We use the information we collect for the following purposes:

    • To communicate with you about available services: To respond to your inquiries and provide additional information about services.
    • To provide services: To send you booking confirmations and payment receipts, and communicate with you via email, phone, or text about your bookings, including clarifications, updates, or changes.

    • To enforce policies: This includes enforcing cancellation policies and additional charges.

    • To improve our services and the Site: To analyze user needs and preferences to enhance our service offerings and website functionality.
    • To ensure security: To protect the Site and prevent fraudulent activity.

4. Third-Party Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

  • Stripe: Payment information is shared with Stripe for the purpose of processing and storing payment methods for future use as per our Cancellation Policy and Terms of Service.
  • Website Service Providers: We may share your information with trusted third-party service providers, for example web developers and designers, who assist us in operating our Site or providing our services, with the requirement that those parties agree to keep this information confidential.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests or processes.

5. Refunds, Disputes, and Chargebacks

  • All payments are final. No refunds will be issued.
  • Charge Disputes and Chargebacks: We reserve the right to refuse future service to customers who dispute or charge back a transaction with their bank without just cause. If a chargeback is initiated against our policies (e.g., for a cancellation outside the permitted timeframe or after services have been rendered), the customer must settle the outstanding amount to continue using our services. Your contact information will be utilized to contact you regarding the outstanding amount.

6. Data Security

We implement reasonable security measures, in line with the Personal Information Protection Act (PIPA) in British Columbia, to protect your personal information from unauthorized access, use, or disclosure. However, please be reminded that no method of transmission over the Internet or electronic storage is completely secure.

7. Your Rights

Under the Personal Information Protection Act (PIPA) in British Columbia, you have the following rights regarding your personal information:

  • Access and Correction: You may request access to or correction of your personal information held by us.
  • Opt-Out: You may opt out of receiving promotional communications from us at any time by following the instructions in those communications or contacting us directly.

8. Storage and Deletion of Payment Information

Your payment information will remain on file with us via Stripe until you request its removal. If you have an active booking, your payment information must remain on file until the booking is completed. If you request deletion before your service is completed, in accordance with your rights outlined in Section 7 “Your Rights”, we will cancel your booking without refund.

9. Cookies and Tracking Technologies

Our Site uses cookies and other tracking technologies to enhance user experience and analyze site usage. Cookies help us remember your preferences and understand how you interact with our Site. You can choose to disable cookies through your browser settings, but this may affect the functionality of our Site.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Updates to This Privacy Policy

We may update this policy from time to time. Continued use of our services after an update constitutes acceptance of the new terms.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at nannypmobileservices@gmail.com.

Scroll to Top