Cancellation Policy

Find out how to change or cancel your booking

Effective date: 2025-02-07

1. Cancelling Your Booking

If you need to cancel, please contact us as soon as possible so that we can inform the employee and cancel your booking. 

We do not offer refunds. However, depending on how much notice your provide, you may be entitled to credit toward your next booking.

  • If you cancel 72 hours or more before the start time: You will receive a 100% credit for the amount you paid, which can be applied to your next booking. This credit must be used within 12 months.
  • If you cancel between 48 to 72 hours before the start time: You will receive a 50% credit for the amount you paid, which can be applied to your next booking. This credit must be used within 12 months.
  • If you cancel less than 48 hours before the start time, or you do not provide any notice: No credit will be provided and the full service fee will be retained.

2. Rescheduling Your Booking

You may change the date/time of your booking in line with the following conditions:

  • If you tell us 72 hours or more before the start time: Rescheduling is allowed without any penalty.
  • If you tell us between 48 to 72 hours before the start time: A late change fee equivalent to 50% of the service fee will apply.
  • If you cancel less than 48 hours before the start time, or you do not provide any notice: Rescheduling is not permitted. If you wish to cancel, the full service fee will be retained.

Please contact us as soon as possible once you need to reschedule.

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